Privacy Policy

Information We Collect

We collect information you voluntarily provide when you submit our contact form to request a training consultation. This may include:

• Your name so we can address you directly.
• Email address and phone number so we can respond to your inquiry and schedule a session.
• Information about your dog including breed, age, and any behavior concerns you describe, so we can prepare for your consultation.
• Behavior concerns you share, such as reactivity, aggression, or anxiety history, to help us assess whether our programs are a fit.

We do not collect sensitive data such as payment card numbers through this website. Any payment details are handled through separate, secure arrangements made directly with you.

How We Use Your Information

We use the information you submit for the limited purpose of contacting you about our training services. Specifically:

• To respond to your consultation request and answer your questions.
• To schedule and prepare for training sessions based on the details you provide about your dog.
• To follow up with you about ongoing training progress when you are an active client.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How Long We Store Your Information

We retain consultation requests and client communications for as long as necessary to provide our services and respond to follow-up inquiries. If you request that we delete your information, we will remove it from our active records within a reasonable timeframe, except where retention is required by law.

Third-Party Services

This website relies on the following third-party services, each governed by its own privacy policy:

• Internet Identity for authentication. When you sign in, your identity is verified through Internet Identity; we do not receive or store your password.
• Email for notifications. We may use an email service to send you consultation confirmations and follow-ups.

We do not use third-party advertising trackers on this website.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your personal information, subject to legal retention obligations.
• Withdraw consent for us to contact you at any time.

To exercise any of these rights, contact us using the details below.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, contact XL K-9 Coach: